Bharat Petroleum Corporation Limited (BPCL) is an Indian state-controlled oil and gas company headquartered in Mumbai, Maharashtra. The company operates the country’s two large and historical refineries located at Mumbai and Kochi, as well as Bina and Numaligarh refineries in a joint venture. BPCL has been ranked 280th in the Fortune Global 500 rankings of the world’s biggest corporations for the year 2015. The company employs more than 12,000 employees in various locations of the country.
BPCL wanted to develop an app solution to host a new venture. The venture was centered on managing fleet operations that included freight exchange, vehicle maintenance, driver management, operations management, finance and insurance management on various products, as well as driver services management. They expected the app to create a smooth and instant information flow between key players in the operation such as demand customer (shipper), supply customer (fleet owner), drivers, and BPCL team which included admin team and sales team. And this on-demand goods transfer service was intended to offer to end customers (shippers) who want to transfer goods like oil and gas, manufacturing materials, automobile parts and many other goods through on-demand fleet services offered by truck owners.
They wanted to develop three different apps for one integrated operation:
App 1: Used by either shipper or fleet owner to place or accept the order of consignment respectively.
App 2: Used by drivers to manage the trips and connect with fleet owners
App 3: Used by BPCL team to manage shippers, fleet owners and fleet operations.
The development and integration of telematics system, e-wallet and eKYC feature was other prime requirement of the app.
After a thorough research, BPCL chose USM as their app development partner, as we had a prior experience of developing a successful fleet management app for America’s largest industrial gases company Praxair.
Once refining their idea with our fine-tuned strategy building approach, our wireframe specialists sensibly defined the functional elements of the app. Once deciding the flow of every key feature and functionality, our UI/UX designers team crafted every screen in an intuitive manner. The development of e-wallet and telematics system was a key challenge during the development, but our expert development team handled it flawlessly. And even the app had to strictly follow the business logics that were intended to synchronize the actions of multiple users (shipper, fleet owner and drivers) that are done on different apps. But the experience we had in building the same kind of solution for Praxair helped us do it perfectly. Once the app was made error-free through multiple tests that included rigorous security test and usability test, the app was launched at the respective app stores.
- A shipper can request for a fleet service
- Once his requirements are verified, it will be sent to fleet owners who are interested to take it
- Further, both shippers and fleet owners can track the trip driven by driver
- And on the other side, even fleet owners can also directly offer fleet service to shippers
- gWallet, an inbuilt wallet into the app, lets fleet owners pay for drivers and receive payment from shippers for completed trip